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PRE-SALES QUESTIONS

1. Who is Nextwebhosting?

Nextwebhosting is a Division of Elosoft Online. We provide hosting services to many companies in North America, Europe and Asia. Our services range from simple consulting to turnkey solutions. We have an aggressive pricing policy for web hosting services. Our motto is best quality for least price. We utilize leading edge technologies such as Microsoft NT\2000 operating system, high end IBM Servers, Cisco routers and high-speed fiber optic access to BELL and UUNET. Our company's mission is to provide the best in Internet technologies, and to keep our clients current with the fast paced world of the future.



2. How long have you been in business?

We began providing web hosting services in 1997 and have been growing at a very fast pace ever since. Our growth is largely based upon referrals from our clients. We regard the recommendations of our satisfied customers and the positive publicity they generate about us to be our strongest business asset.



3. What types of Internet connections do you have?

Nextwebhosting's Internet connectivity is delivered via redundant fiber-optic cable to OC-3 equipment directly at our data center.



4. Are you the owner of the server/hardware?

Yes, Nextwebhosting is the owner/operator of all server hardware and Internet connections.



5. What type of platform do you operate on?

IBM Servers with Microsoft Windows 2000.



6. How long does it take to register/transfer my domain at Nextwebhosting?

It depends on whether it is a new domain registration, or a domain transfer, and with which registrar the domain was registered. New domain registrations registered with Nextwebhosting usually take only a few hours for approval.

Network Solutions
Transfers of .com, .net and .org domains already registered with Network Solutions take 2-3 days depending on the response time from the administrative contact of the domain to the transfer confirmation request.

Other Registrars:
If your domain name was registered somewhere else, you will be required to contact them directly and point your domain name to our DNS numbers. Most of these registrars will have a control panel to login and administer your domain. When you purchased your domain name, you were given a username and password. All you need to do is login to your account and point your domain name to Nextwebhosting's DNS.

Primary Server Hostname:           ns.namesv.com
Primary Server Netaddress:          216.19.65.2
Secondary Server Hostname:       ns2.namesv.com
Secondary Server Netaddress:      216.19.64.254

If you would like us to complete the transfer, we will need your domain username and password. (...in the future you always have the option to modify your password with the Registrar.)



7. Will I be able to access my domain name with or without the WWW?

Yes, you will be able to access the domain name with or without the WWW in front.



8. Is my "contact email address" important?

Absolutely!
It is the contact address for your domain Registrar's record of your domain and for your web hosting account. Any communication from your Registrar regarding your domain and from Nextwebhosting regarding your account will be sent to this email address. It is important that your Registrar/Nextwebhosting is able to reach you regarding your domain; not keeping your email address current with your Registrar/Nextwebhosting may cause delays or interruptions of your service.



9. Does Nextwebhosting provide dialup service?

No, we specialize in web hosting only. Our resources are completely focused on providing you with the best hosting service possible. You can use any Internet Service Provider you choose to provide you with access to the internet.



10. Do you support WAP (Wireless Application Protocol) hosting?

Yes! All our hosting packages support WAP/WML.



11. Does Nextwebhosting allow "Adult Sites"?

No, Nextwebhosting does not allow the placement on our servers of any sexually explicit materials, whether they be in graphical, textual, video, audio, encrypted, protected, proprietary, or any other formats. While we are committed to the protection of free speech of our clients, we have taken a decision not to host adult content on our shared hosting servers .
We have concluded that to best serve our clients we cannot risk the greatly fluctuating bandwidth, security problems, and legal considerations. Nextwebhosting remains committed to providing the best solutions to businesses and individuals seeking professional web hosting. We feel that in light of that commitment, this policy works to our client's advantage.



12. What does unlimited hits and transfer mean?

What we mean by unlimited bandwidth is that we will not put any artificial limits on your account, or bill you for bandwidth on shared hosting accounts. However we monitor all accounts and those that become "bandwidth hogs" will be invited to make other arrangements for their site. This is done to assure prompt service to all of our clients by avoiding the possibility of having our servers swamped by a few extremely high traffic sites. If you would like us to host a site that you expect to have extremely high traffic, please contact us and we can make appropriate arrangements at reasonable prices.